FAQs

Do you have specific questions about a particular Blue Ridge Overland Gear product? Check that product's page first and then if you still have questions, contact us directly. If you have general questions, checkout out our FAQ's listed below. We may have already answered your question :)

Shipping and Returns

Do you have questions about our Shipping policies, or how our product return process works? The FAQ's below may be helpful.

Glad you asked. Free shipping will automatically be applied to orders over a certain amount (ex: $99, etc). This Free Shipping threshold may fluctuate over time so pay attention to what the current price threshold is.

Once you qualify for Free Shipping you can choose the option at checkout in the shipping settings.

You can return any Blue ridge Overland Gear product in 30 days, for any reason. Please contact our Customer Support team for more information on returning an item.

If you purchase an item and it just doesn't work out the way you'd hoped, contact us first, and then send it to the following address and we'll issue you a refund:

Blue Ridge Overland Gear / Returns
2687 Rocky Ford Rd.Bedford, Va. 24523

For more info about our Refund policy go: HERE.

Yeah, that's a bummer. It is possible that your discount, once applied, will bump you back under the Free Shipping threshold. It's a hard fact of life. The only thing we can recommend is add a smaller product to your order to reach the Free Shipping threshold again.

Sorry! We cannot offer free shipping to customers who are not in the continental USA.

Discounts and Rewards

Do you have questions about our Rewards / Loyalty program, or about other discounts we offer? See the frequently asked questions below.

Yes we do. If you are willing to screenshot a valid ID to support@blueridgeoverlandgear.com, or can provide a '.gov' or '.mil' email address, we can offer you 10% off of each purchase. With the email address, it's for verification purposes only. We do not spam these addresses. Also please note: you cannot combine your 10% off discount with your BROG Rewards discounts. You must use one or the other.

Yes...and no. Shipping discounts and Order discounts are treated separately in our system - they can be used at the same time by manually entering them at checkout. But two Order discount codes cannot be used at checkout together.

For instance: a military/first responder discount code and a Rewards program discount code cannot be used at the same time.

Yes, we do! The BROG Rewards program is an easy way for you to earn your own personal discounts anytime. When you sign up for, and verify your BROG account on our website, you can earn Points with every purchase and also earn Points in other ways - like product reviews, and more. These Points add up to serious discounts. Learn more about BROG Rewards - including how to earn Points and redeem Rewards: https://www.blueridgeoverlandgear.com/pages/brog-rewards

No. Any Reward discount you earn through our loyalty program will be given to you as a unique code. You have to enter that discount code manually at checkout.

Due to the handmade nature of our products we do not offer group buys or bulk discounts to retail customers. If you are a business or government agency contact us for wholesale pricing.

Product Questions

Do you have questions about Blue Ridge Overland Gear products? Check out these common questions below.

We strive to use the most durable hardware and parts we can to manufacture our products. Occasionally these third-party parts do not measure up to our durability standards because of a manufacturing defect or incorrect use. If you experience broken hardware please contact our Support team to receive a warranty replacement part.

Yes! All our bags and pouches are made here in our shop in Bedford County, Virginia, USA. We pride ourselves in carrying on the tradition of quality American, small batch manufacturing.

The I.D. Panels (nametapes) we sell are not made in-house. We also sell morale patches. Our leather patches are generally made in our shop but any thread-based patches are not made in-house. T-shirts and apparel are designed in-house and screenprinted in Virginia by a screen printer local to our shop.

All our bags and pouches come with a lifetime warranty against defects in workmanship. We also guarantee the durability of our products. We intend for them to last decades, not just a few years.

Unlike many other manufacturers, we build our products with handcrafted quality using premium materials for long-lasting usability. From our fabrics to our hardware, we choose tactical grade and rugged components to make the very best products possible.

We are firm believers in "buy once, cry once". We would rather put out a higher quality, longer lasting product that costs more, than to put out a product that costs less but won't last long.

We manufacturer our products in Virginia, USA. We do not outsource our labor to overseas slave wage factories or inhumane 'sweatshops' like many manufacturers. That means our production costs are higher.

We use premium materials. Some companies use canvas or other materials that just don't hold up to heavy use over many years. We use fabrics like Cordura and X-Pac that may cost more but they are built for extended durability.

Between higher quality materials and American-based manufacturing we are offering a superior product that is going to cost more to purchase.

Customizing existing products is not a regular service we offer. But occasionally we have the bandwidth to offer this service - for an additional fee. Contact us to inquire about customizing an existing product.