NEED CUSTOMER SUPPORT? We're glad to be of service! Choose one of the following ways to get in touch.
CONTACT US BY EMAIL:
Email us at: firstname.lastname@example.org (This is the preferred way to reach us, as it allows us to quickly relate your contact info with your full order history).
Please know our Customer Support Team strives to answer emails in a timely manner. We typically reply within 24 to 48 hours - but please note: we typically do not reply on evenings and weekends when the office is closed.
CALL US BY PHONE:
(Office/Shop hours: Monday to Friday, 10am - 5pm)
We are a small team but are dedicated to you - our customer! If we are helping other customers, or you call outside of our normal storefront hours, please leave a message with: (1.) your full name, (2.) a phone number we can reach you at, and (3.) your order number (if it is a customer service request).
Please note: if you call via phone but do not leave us a message we will not be able to return your call. Can't get a hold of us by phone? Consider emailing or direct messaging us on Facebook.
VISIT IN PERSON:
Do you want to drop by the new shop? We don't have a retail space yet but we'd be glad to give you a tour of our new production facility. Please call us before coming (see our phone number above).
PLEASE NOTE: We are NOT OPEN to guests on nights or weekends.
Do you need to make a product return? Please go to our Shipping and Returns page for more details.