- ADDITIONAL INFORMATION
- ROPE GUARD INSTALLATION INSTRUCTIONS
**All Factor 55 products are shipped separate from other order items**
The Rope Guard for the FlatLink line of products. This includes the FlatLink, FlatLink E, and the new Flat Splicer and FlatLink Multimount products. For you hardcore off-roaders and off-road trainers, the new Rope Guard provides complete synthetic rope protection from damaging UV light as well as impact and abrasion damage. As you can see, when using the Rope Guard, all exposed synthetic rope surfaces are positioned behind the guard and fairlead, allowing you to use the Rope Guard as a skid surface when attempting to climb tall vertical obstacles.Made from Kaiser billet 6000 series aluminum and clear anodized for corrosion protection. Easy DIY installation with 4 drive rivets. Engineered and Made In The USA.
FOR THE FOLLOWING PRODUCT APPLICATIONS; FACTOR 55 FLATLINK, FLATLINK E, FLATLINK MULTIMOUNT, and FLAT SPLICER
|Dimensions||7 × 4 × 1 in|
We recommend that the FlatLink or UltraHook first be removed from your winch line prior to the Rope Guard installation. Then, remove all rubber pieces from your FlatLink or UltraHook product. A little prying from a flat blade screwdriver should do the trick in popping out the rubber barbs. You will need to reinstall two of the rubber pieces after the Rope Guard installation is completed. We recommend that you place the FlatLink on top of a piece of wood on the ground or workbench surface prior to hammering in the drive rivets. Be sure to orient the Rope Guard in the correct direction (slot facing the rear) prior to proceeding with the rivet installation. For the UltraHook, make sure that the plane of the rubber pad surface is held flat to the wood surface for one side of the rivet installation and pivot the UltraHook over to the other surface for the remaining rivet installation. Now simply insert the 4 included drive rivets and using a ¼ inch punch, hammer the drive rivet posts down until the posts are flush with the top of the rivet head. Reinstall the rubber pads (lubricate the barbs) on the opposing side and you are done.
FREE SHIPPING (Continental USA)
FREE standard shipping on orders over $119 (except for heavy freight items like powered coolers, etc). Limited to orders shipped within the continental United States. Other conditions may apply. Please remember that your product total (before shipping costs) must be over $119 to qualify for FREE SHIPPING.
INTERNATIONAL ORDERS (NO HEAVY FREIGHT!)
We do ship most BROG brand products overseas but, please take note, we do NOT ship heavy products like fridges/powered coolers and fridge slides outside of the continental United States of America.
MORE IMPORTANT INFO
TIME SENSITIVE ORDERS: Many of our customers order from us right before they are taking a trip. We do our best to get your order to you as quickly as possible but we always recommend that you place your order well in advance of any trip you may be taking. Please keep in mind, if you order one of our products and it is a low stock item there may be additional time required for production.
Also, please understand: WE TYPICALLY DO NOT SHIP ON THE WEEKENDS because we are closed at that time. If you place an order of in-stock items late Friday it will typically not ship until Monday.
We highly suggest that you DO NOT attempt to place an order at the last minute. We cannot guarantee that your order will be expedited, especially if we are experiencing high order volume. However, we do try to prioritize orders when possible, if necessary - so feel free to contact us for the most recent information on turn-around times.
REROUTING PACKAGES: We also get rerouting requests at times. Rerouting your shipment is possible in many cases but not always. There are alot of details to keep in mind and there is a charge for rerouting - please read all details below:
- Please include in your order notes what day you must have the items "in hand" if your order is time-sensitive.
- If your trip deadline is approaching and you are concerned that you might not receive your order in time, please try to contact us before the item ships to avoid rerouting fees.
- We are happy to reroute already shipped orders to keep up with your changing itinerary. However, please note that once an order leaves our facility, you as the customer are responsible for any rerouting fees assigned by the carrier. Rerouting UPS shipments already in transit are a $35 fee per address change. USPS charges around $15 dollars per address change.
- Not every shipment is eligible for a reroute. Will check the status of your shipment to be sure it's available for delivery changes BEFORE you are charged rerouting fees.
- Rerouting fees can be paid by an online payable invoice at your request. Please note that once an item is rerouted, these fees are non-refundable.
- Rerouting your shipment can add add several days to the transit time of the item. Changing your shipments address doesn't guarantee you will receive the items more quickly than the expected delivery date.
- We cannot switch carriers mid-shipment (i.e., an item intially shipped UPS at your request and you wish to have it delivered by US Mail).
RUGGED LIFETIME WARRANTY
We pride ourselves in building rugged products that you can use for a lifetime. We’re in it for the long haul and so is our gear. Don’t be afraid to put it to the test. If for some reason you don’t love your authentic BROG gear, let us know and we’ll make it right. If you run it over by accident or the kids (human or animal) tear it to pieces, let us know and we’ll replace it. If you drop it off a cliff or some curious squirrels steal it away in the night that would be hard to replace - but if our products don’t survive your typical wear and tear or even your abuse - we want to know about it. We’re here to help you get outdoors and stay organized. If you have any issues or questions contact us.
// See Our Full Warranty: HERE //
You can return any Blue ridge Overland Gear product in 30 days, for any reason. Please contact Customer Support for more information on returning an item (see ways to contact us below).
Shipping return address: Blue Ridge Overland Gear, 2687 Rocky Ford Rd, Bedford Va 24523
Contact Us By Email:
Email us at: firstname.lastname@example.org (This is the preferred way to reach us, as it allows us to quickly relate your contact info with your full order history).
Please know our Customer Support Team strives to answer emails in a timely manner. We typically reply within 24 to 48 hours - but please note: we typically do not reply on evenings and weekends when the office is closed.
Call Us On the Phone:
(See here for our hours. Closed on evenings and weekends.)
We are a small team but are dedicated to you - our customer! If we are helping other customers, or you call outside of our normal storefront hours, please leave a message with: (1.) your full name, (2.) a phone number we can reach you at, and (3.) your order number.
Please note: if you call via phone but do not leave us a message we will not be able to return your call.